FAQ/CONTACT
When you purchase from our website, you agree to the below terms and conditions.
SHIPPING
We endeavour to process and send our orders as quickly as possible. They are processed in the order that they are received as are readings. However, due to COVID, please be aware that there are delays in shipping which are out of our control. We appreciate your patience!
Our estimated processing time is 1-5 business days + shipping time.
We use Sendle to ship our orders. In the event that you are not there to receive your parcel, a card is left and delivery is attempted 3 times. If your parcel is not collected, it is returned to us after 5 days of attempted deliveries and it can be re-delivered at your own cost once it is returned to us in its original condition. We will contact you to let you know the parcel has been returned to us. In the event that redelivery is not arranged, items will be put back online within 2 weeks without notice or refund.
We offer FREE Shipping Australia wide on orders over $99. In the unfortunate event that your parcel is damaged or lost in transit, we will launch an investigation with Sendle, the customer needs to inform us of any damage on the day of receipt as sendle have a 1 business day after receipt policy to claim damages. Sendle will assess and if approved will cover the contents up to $100 value. We recommend adding insurance to your order over $100 for only $5 on checkout. This is not added by us and is solely the customers responsibility. We do not cover the difference and do not accept responsibility for damages or loss in transit.
We are very conscious of the environment and try to use recycled shipping boxes when we can!
Please note once parcels are dispatched we are not responsible for any transit issues that may arise. Please contact Sendle directly via support@sendle.com
PRIVACY POLICY
Please note that appointments cannot be cancelled or refunded once they are scheduled. Once a session is booked, the allocated time is reserved exclusively for you.
If you need to reschedule your appointment, you can request a change with a minimum of 24 hours notice, within reasonable circumstances such as emergencies or illness. I understand that unexpected situations can arise, and i'll do my best to accomodate where I can in these circumstances.
In order to ensure fairness and availability for all clients as well as respect for each others time, please note that any repeated cancellations or rescheduling will result in the forfeiture of the full appointment fee.
Please note that I reserve the right to cancel appointments with clients at my discretion, especially if there is a conflict of interest or I feel that I am unable to provide the best service for them. In such cases, I will make every effort to communicate and find a suitable alternative.
While I strive to honour all scheduled appointments, please understand that there may be rare circumstances where I might need to reschedule a session. In such cases, I will make every effort to provide you with as much advance notice as possible and work towards finding a suitable alternative. Your understanding and cooperation are greatly appreciated.
Please make sure to arrive on time for your appointment as there may be other clients booked before and after you. It's crucial that we stick to the allocated time slot to ensure a smooth experience for everyone. In the event that you are running late for your appointment, please note that the session will still end at the allocated time. Unfortunately, I won't be able to extend the session beyond the scheduled duration. To make the most of your time, I kindly request that you arrive promptly.
I absolutely love having a chat with my clients, but I want to ensure that they receive the maximum benefit from their sessions. Therefore, I kindly remind clients that this takes up their precious healing session time.
Refunds are not available for cancellation or change of mind. Please note that everyones experiences are completely unique with each session, no two are ever exactly the same and results vary.
Book a Session
If this sounds like we are a good fit, please book a session with me below.